{"id":275,"date":"2016-10-26T08:21:46","date_gmt":"2016-10-26T08:21:46","guid":{"rendered":"https:\/\/blog.khaosat.me\/?p=275"},"modified":"2025-02-21T11:01:44","modified_gmt":"2025-02-21T04:01:44","slug":"cach-dat-cau-hoi-khao-sat-de-lay-duoc-thong-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/khaosat.me\/blog\/cach-dat-cau-hoi-khao-sat-de-lay-duoc-thong-tin-khach-hang\/","title":{"rendered":"M\u1eb9o \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c insight kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

\"\u0111\u1eb7t<\/p>\n

H\u00f4m nay, ch\u00fang ta s\u1ebd \u0111\u1ebfn v\u1edbi m\u1ed9t l\u1ed7i ph\u1ed5 bi\u1ebfn khi \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t l\u00e0 c\u00e1c b\u1ea1n ch\u1ecdn 1 c\u00e2u h\u1ecfi qu\u00e1 chung chung, v\u1eeba khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n trong vi\u1ec7c tr\u1ea3 l\u1eddi kh\u1ea3o s\u00e1t l\u1ea1i v\u1eeba kh\u00f4ng thu \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 m\u00ecnh mong mu\u1ed1n. Thay v\u00e0o \u0111\u00f3, b\u1ea1n n\u00ean chia nh\u1ecf v\u1ea5n \u0111\u1ec1 ra \u0111\u1ec3 h\u1ecfi m\u1ed9t c\u00e1ch chi ti\u1ebft v\u00e0 c\u1ee5 th\u1ec3 h\u01a1n \u0111\u1ec3 c\u00f3 th\u1ec3 l\u1ea5y \u0111\u01b0\u1ee3c insight c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

1. Tr\u01b0\u1eddng h\u1ee3p th\u01b0\u1eddng g\u1eb7p khi \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t<\/h2>\n

B\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u kh\u00e1ch h\u00e0ng ngh\u0129 g\u00ec v\u1ec1 nh\u1eefng s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n v\u00e0 b\u1ea1n d\u1ef1 \u0111\u1ecbnh s\u1ebd \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t v\u1edbi c\u00e1c n\u1ed9i dung nh\u01b0:<\/p>\n

B\u1ea1n h\u00e3y \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a b\u1ea1n \u0111\u1ed1i v\u1edbi nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u01b0\u1edbi \u0111\u00e2y (1-h\u00e0i l\u00f2ng nh\u1ea5t, 6-kh\u00f4ng h\u00e0i l\u00f2ng nh\u1ea5t):
<\/span><\/strong>a. Ch\u1ea5t l\u01b0\u1ee3ng
b. S\u1ed1 l\u01b0\u1ee3ng
c. Gi\u00e1 c\u1ea3
d. D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng
e. Giao di\u1ec7n trang web
f. D\u1ecbch v\u1ee5 giao h\u00e0ng
<\/span><\/p>\n

Ch\u1eafc c\u00e1c b\u1ea1n c\u0169ng th\u01b0\u1eddng g\u1eb7p nh\u1eefng c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u1ef1 nh\u01b0 v\u1eady v\u00e0 th\u01b0\u1eddng r\u1ea5t ph\u00e2n v\u00e2n trong qu\u00e1 tr\u00ecnh l\u1ef1a ch\u1ecdn \u0111\u00e1p \u00e1n v\u00ec kh\u00f4ng c\u00f3 m\u1ed9t th\u01b0\u1edbc \u0111o c\u1ee5 th\u1ec3 d\u1eabn \u0111\u1ebfn l\u1ef1a ch\u1ecdn kh\u00f4ng chu\u1ea9n khi\u1ebfn s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea bi l\u1ec7ch so v\u1edbi th\u1ef1c t\u1ebf. V\u1eady sau \u0111\u00e2y m\u00ecnh s\u1ebd gi\u1edbi thi\u1ec7u cho c\u00e1c b\u1ea1n m\u1ed9t c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t kh\u00e1c, v\u1eabn gi\u1eef \u0111\u01b0\u1ee3c n\u1ed9i dung ch\u00ednh m\u00e0 l\u1ea1i gi\u00fap kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi d\u1ec5 d\u00e0ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n

2. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/h2>\n

C\u00e1ch h\u1ecfi c\u0169 c\u00f3 6 y\u1ebfu t\u1ed1, v\u00e0 th\u1eadt kh\u00f3 \u0111\u1ec3 quy\u1ebft \u0111\u1ecbnh xem \u0111\u00e2u s\u1ebd l\u00e0 c\u00e1i h\u1ecd th\u00edch ho\u1eb7c kh\u00f4ng th\u00edch nh\u1ea5t. V\u1eady b\u1ea1n ph\u1ea3i l\u00e0m nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng v\u1eeba c\u1ea3m th\u1ea5y d\u1ec5 d\u00e0ng m\u00e0 b\u1ea1n l\u1ea1i v\u1eeba nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng gi\u00e1 tr\u1ecb m\u00e0 b\u1ea1n mong mu\u1ed1n? T\u1eeb c\u00e1c y\u1ebfu t\u1ed1 trong c\u00e2u tr\u00ean, b\u1ea1n c\u00f3 th\u1ec3 l\u1eadp th\u00e0nh nh\u1eefng c\u00e2u h\u1ecfi ri\u00eang nh\u01b0:<\/span><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m m\u00e0 ch\u00fang t\u00f4i giao \u0111\u1ebfn cho b\u1ea1n c\u00f3 t\u1ed1t nh\u01b0 nh\u1eefng g\u00ec b\u1ea1n mong \u0111\u1ee3i kh\u00f4ng?
<\/span><\/strong>a\/ S\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng 100% nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i
b\/ S\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng 75% – 99% nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i
c\/ S\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng 50%-70% nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i
d\/ S\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng 25%-49% nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i
e\/ S\u1ea3n ph\u1ea9m \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng 1%-24% nh\u1eefng g\u00ec t\u00f4i mong \u0111\u1ee3i
f\/ 0% ch\u1ea5t l\u01b0\u1ee3ng r\u1ea5t k\u00e9m, kh\u00f4ng \u0111\u00e1m \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a t\u00f4i<\/span><\/p>\n

B\u1eb1ng c\u00e1ch cung c\u1ea5p m\u1ed9t th\u01b0\u1edbc \u0111o c\u1ee5 th\u1ec3 h\u01a1n v\u00e0o c\u00e2u h\u1ecfi s\u1ebd khi\u1ebfn vi\u1ec7c tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng gi\u1ea3m \u0111i th\u1eddi gian suy ngh\u0129 v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

H\u00f4m nay, ch\u00fang ta s\u1ebd \u0111\u1ebfn v\u1edbi m\u1ed9t l\u1ed7i ph\u1ed5 bi\u1ebfn khi \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t l\u00e0…<\/p>\n","protected":false},"author":2,"featured_media":276,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[29,1862],"tags":[],"yst_prominent_words":[1388,1354,1454,1426,1386,1446,1451,1431,1395,1380,1460,1448,1427,1412,1443,1422,1439,1419,1407,1455],"class_list":["post-275","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kien-thuc","category-nghien-cuu-thi-truong","content-wrap"],"_links":{"self":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/comments?post=275"}],"version-history":[{"count":14,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/275\/revisions"}],"predecessor-version":[{"id":11395,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/275\/revisions\/11395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media\/276"}],"wp:attachment":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media?parent=275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/categories?post=275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/tags?post=275"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}