{"id":6126,"date":"2019-10-02T01:11:46","date_gmt":"2019-10-01T18:11:46","guid":{"rendered":"https:\/\/khaosat.me\/blog\/?p=6126"},"modified":"2021-12-13T17:05:15","modified_gmt":"2021-12-13T10:05:15","slug":"he-thong-danh-gia-su-hai-long-khach-hang","status":"publish","type":"post","link":"https:\/\/khaosat.me\/blog\/he-thong-danh-gia-su-hai-long-khach-hang\/","title":{"rendered":"H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng d\u00e0nh cho chu\u1ed7i nh\u00e0 h\u00e0ng, chu\u1ed7i c\u1eeda h\u00e0ng,&#8230;"},"content":{"rendered":"\n<p>Theo kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0o th\u00e1ng 3 n\u0103m 2019 c\u1ee7a khaosat.me v\u1edbi 2000 ng\u01b0\u1eddi t\u1ea1i TP. H\u1ed3 Ch\u00ed Minh v\u00e0 H\u00e0 N\u1ed9i th\u00ec ch\u1ec9 c\u00f3 3\/100 kh\u00e1ch h\u00e0ng s\u1ebd ph\u00e0n n\u00e0n khi g\u1eb7p chuy\u1ec7n kh\u00f4ng v\u1eeba \u00fd. \u0110i\u1ec1u n\u00e0y ngh\u0129a l\u00e0 c\u1ee9 30 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1edbi b\u1ea1n th\u00ec v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u00e3 xu\u1ea5t hi\u1ec7n tr\u00ean 970 ng\u01b0\u1eddi kh\u00e1c v\u00e0 c\u00f3 l\u1ebd h\u1ecd \u0111\u00e3 \u00e2m th\u1ea7m r\u1eddi b\u1ecf b\u1ea1n qua s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/p>\n\n\n\n<p>Top 3 l\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u00e0n n\u00e0n v\u1edbi b\u1ea1n l\u00e0 v\u00ec:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>68% kh\u00e1ch h\u00e0ng ngh\u0129 r\u1eb1ng \u00fd ki\u1ebfn c\u1ee7a h\u1ecd s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eafng nghe ho\u1eb7c kh\u00f4ng \u0111\u1ebfn \u0111\u01b0\u1ee3c ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m. <\/li><li>47% n\u00f3i r\u1eb1ng quy tr\u00ecnh \u0111\u1ec3 g\u1eedi \u00fd ki\u1ebfn qu\u00e1 ph\u1ee9c t\u1ea1p v\u00e0 t\u1ed1n nhi\u1ec1u th\u1eddi gian c\u1ee7a h\u1ecd.<\/li><li>32% n\u00f3i r\u1eb1ng do b\u1ea1n kh\u00f4ng bao gi\u1edd h\u1ecfi h\u1ecd n\u00ean h\u1ecd kh\u00f4ng bi\u1ebft ph\u1ea3i ph\u1ea3n h\u1ed3i nh\u01b0 th\u1ebf n\u00e0o.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/vi-sao-phai-danh-gia-su-hai-long-khach-hang.png\" alt=\"v\u00ec sao ph\u1ea3i \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\" class=\"wp-image-6212\" width=\"600\" height=\"416\"\/><figcaption>H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. V\u00ec sao chu\u1ed7i nh\u00e0 h\u00e0ng, chu\u1ed7i c\u1eeda h\u00e0ng c\u1ea7n trang b\u1ecb h\u1ec7 th\u1ed1ng thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng?<\/h2>\n\n\n\n<p>Bi\u1ebft \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a th\u00f4ng tin ph\u1ea3n h\u1ed3i, nhi\u1ec1u chu\u1ed7i \u0111\u00e3 x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. C\u00e1ch ti\u1ebft ki\u1ec7m v\u00e0 \u0111\u01a1n gi\u1ea3n nh\u1ea5t l\u00e0 cho kh\u00e1ch h\u00e0ng \u0111i\u1ec1n phi\u1ebfu \u0111\u00e1nh gi\u00e1 b\u1eb1ng gi\u1ea5y hay t\u1ea1o h\u00f2m th\u01b0 g\u00f3p \u00fd. Tuy nhi\u00ean b\u00ean c\u1ea1nh s\u1ef1 \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u00e1 nhi\u1ec1u b\u1ea5t c\u1eadp:<\/p>\n\n\n\n<p><strong>Th\u1ee9 nh\u1ea5t:<\/strong> Kh\u00f4ng c\u00f3 t\u00ednh chuy\u00ean nghi\u1ec7p. \u0110\u1ec3 kh\u1eafc ph\u1ee5c \u0111i\u1ec1u n\u00e0y c\u00e1c chu\u1ed7i ph\u1ea3i thi\u1ebft k\u1ebf phi\u1ebfu \u0111\u00e1nh gi\u00e1 th\u1eadt \u0111\u1eb9p \u0111\u1ec3 t\u1ea1o h\u1ee9ng th\u00fa cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, trong qu\u00e1 tr\u00ecnh thu th\u1eadp ph\u1ea3n h\u1ed3i n\u1ebfu mu\u1ed1n th\u00eam b\u1edbt m\u1ed9t v\u00e0i c\u00e2u h\u1ecfi th\u00ec ph\u1ea3i b\u1ecf t\u1ea5t c\u1ea3 c\u00e1c phi\u1ebfu \u0111\u00e1nh gi\u00e1 \u0111\u00e3 in, g\u00e2y l\u00e3ng ph\u00ed r\u1ea5t l\u1edbn.<\/p>\n\n\n\n<p><strong>Th\u1ee9 hai: <\/strong>V\u1ea5n \u0111\u1ec1 trung th\u1ef1c. Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ko trung th\u1ef1c \u0111\u1ec3 \u0111\u01b0a nh\u1eefng khi\u1ebfu n\u1ea1i ti\u00eau c\u1ef1c cho c\u1ea5p tr\u00ean n\u1ebfu c\u00f3 li\u00ean lu\u1ef5 \u0111\u1ebfn nh\u00e2n vi\u00ean \u0111\u00f3.<\/p>\n\n\n\n<p><strong>Th\u1ee9 ba:<\/strong> T\u1ed1n nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c \u0111\u1ec3 th\u1ed1ng k\u00ea phi\u1ebfu kh\u1ea3o s\u00e1t. Qu\u1ea3n l\u00fd kh\u00f4ng ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c do ph\u1ea3i \u0111\u1ee3i t\u1ed5ng h\u1ee3p b\u00e1o c\u00e1o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. H\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i <\/h2>\n\n\n\n<p>Khaosat.me cung c\u1ea5p h\u1ec7 th\u1ed1ng thu th\u1eadp \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng v\u00e0 theo th\u1eddi gian th\u1ef1c. H\u1ec7 th\u1ed1ng x\u1eed l\u00ed khi\u1ebfu n\u1ea1i h\u1ed7 tr\u1ee3 c\u00e1c chu\u1ed7i trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p class=\"highlight\">Cho ph\u00e9p c\u00e1c chu\u1ed7i c\u00f3 th\u1ec3 <strong>tu\u1ef3 bi\u1ebfn giao di\u1ec7n d\u1ec5 d\u00e0ng<\/strong> nh\u1eb1m t\u1ea1o ra c\u00e1c b\u1ea3ng kh\u1ea3o s\u00e1t v\u1edbi thi\u1ebft k\u1ebf \u0111\u1eb9p, mang phong c\u00e1ch \u0111\u1eb7c tr\u01b0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u t\u1eeb \u0111\u00f3 g\u00e2y h\u1ee9ng th\u00fa cho ng\u01b0\u1eddi tr\u1ea3 l\u1eddi kh\u1ea3o s\u00e1t.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/danh-gia-su-hai-long-khach-hang-1024x558.png\" alt=\"Tu\u1ef3 bi\u1ebfn giao di\u1ec7n \u0111\u1eb9p m\u1eaft\" class=\"wp-image-6160\" width=\"600\" height=\"279\"\/><figcaption>Tu\u1ef3 bi\u1ebfn giao di\u1ec7n \u0111\u1eb9p m\u1eaft<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"highlight\"><strong>H\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o tr\u1ef1c quan, chuy\u00ean nghi\u1ec7p, theo th\u1eddi gian th\u1ef1c<\/strong> gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 theo d\u00f5i tr\u1ef1c ti\u1ebfp t\u00ecnh h\u00ecnh m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/bao-cao-truc-quan-1024x573.png\" alt=\"B\u00e1o c\u00e1o tr\u1ef1c quan chuy\u00ean nghi\u1ec7p\" class=\"wp-image-6159\" width=\"600\" height=\"287\"\/><figcaption>B\u00e1o c\u00e1o tr\u1ef1c quan chuy\u00ean nghi\u1ec7p<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"highlight\"><strong>Xu h\u01b0\u1edbng qu\u00e9t m\u00e3 QR code ti\u1ec7n d\u1ee5ng<\/strong> c\u00f3 th\u1ec3 in v\u00e0 \u0111\u1eb7t \u1edf nhi\u1ec1u n\u01a1i, gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng nh\u1ea5t.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/QR-code-tien-dung-1024x656.png\" alt=\"QR code ti\u1ec7n d\u1ee5ng\" class=\"wp-image-6162\" width=\"600\" height=\"328\"\/><figcaption>QR code ti\u1ec7n d\u1ee5ng<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"highlight\"><strong>H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng g\u1eedi email<\/strong> c\u1ea3m \u01a1n v\u00e0 m\u00e3 gi\u1ea3m gi\u00e1 ngay sau khi kh\u00e1ch h\u00e0ng ho\u00e0n th\u00e0nh kh\u1ea3o s\u00e1t. T\u1ea1o \u0111\u1ed9ng l\u1ef1c cho kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c \u0111\u00e1nh gi\u00e1 h\u01a1n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/quan-li-email-1024x743.png\" alt=\"H\u1ec7 th\u1ed1ng email t\u1ef1 \u0111\u1ed9ng\" class=\"wp-image-6163\" width=\"600\" height=\"372\"\/><figcaption>H\u1ec7 th\u1ed1ng email t\u1ef1 \u0111\u1ed9ng<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"highlight\">C\u00e1c chu\u1ed7i kh\u00f4ng c\u1ea7n ph\u1ea3i t\u1ea1o nhi\u1ec1u kh\u1ea3o s\u00e1t \u1ee9ng v\u1edbi t\u1eebng c\u1eeda h\u00e0ng. Khaosat.me cho ph\u00e9p b\u1ea1n <strong>qu\u1ea3n l\u00fd c\u00e1c ph\u1ea3n h\u1ed3i t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/strong> (t\u1eebng k\u00eanh b\u00e1n h\u00e0ng, t\u1eebng chi nh\u00e1nh,&#8230;) ch\u1ec9 v\u1edbi v\u00e0i thao t\u00e1c \u0111\u01a1n gi\u1ea3n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem-809x1024.png\" alt=\"Ph\u00e2n bi\u1ec7t ph\u1ea3n h\u1ed3i nhi\u1ec1u \u0111\u1ecba \u0111i\u1ec3m kh\u00e1c nhau\" class=\"wp-image-6164\" width=\"512\" height=\"512\"\/><figcaption>Qu\u1ea3n l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"highlight\"><strong>H\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong> gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 theo d\u00f5i tr\u1ef1c ti\u1ebfp v\u00e0 bi\u1ebft \u0111\u01b0\u1ee3c bao nhi\u00eau v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh v\u00e0 \u0111\u00e3 gi\u1ea3i quy\u1ebft, bao nhi\u00eau v\u1ea5n \u0111\u1ec1 c\u00f2n t\u1ed3n \u0111\u1ecdng kh\u00f4ng \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean x\u1eed l\u00fd.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/xu-li-khieu-nai-1024x604.png\" alt=\"H\u1ec7 th\u1ed1ng s\u1eed l\u00ed khi\u1ebfu n\u1ea1i theo th\u1eddi gian th\u1ef1c\" class=\"wp-image-6165\" width=\"700\" height=\"453\"\/><figcaption>H\u1ec7 th\u1ed1ng x\u1eed l\u00ed khi\u1ebfu n\u1ea1i theo th\u1eddi gian th\u1ef1c<\/figcaption><\/figure><\/div>\n\n\n<div style=\"border-radius: 4px; border: 1px solid #0fd47b; display: flex; flex-direction: column; margin-bottom: 1rem\">\r\n<div style=\"background-image: linear-gradient(-30deg, #42E695, #3BB2B8); border-top-left-radius: 4px; border-top-right-radius: 4px; color: white; padding: 1rem;\">H\u00e3y <strong> HI\u1ec2U KH\u00c1CH H\u00c0NG <\/strong> tr\u01b0\u1edbc khi <strong> \u0110\u1ed0I TH\u1ee6 <\/strong> c\u1ee7a b\u1ea1n l\u00e0m \u0111i\u1ec1u \u0111\u00f3!<\/div>\r\n<strong style=\"padding: 1rem 1rem 0 1rem;\">Khaosat.me - L\u1eafng nghe \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/strong>\r\n<div style=\"padding: 0.5rem\">\r\n<ul style=\"margin: 0\">\r\n<li>Hotline: <strong>0837 12 32 32<\/strong><\/li>\r\n<li>Email: support@khaosat.me<\/li>\r\n<li>Website: <a href= \" https:\/\/khaosat.me\/ \" > Khaosat.me <\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>Li\u00ean h\u1ec7 Khaosat.me ngay \u0111\u1ec3 trang b\u1ecb m\u1eabu kh\u1ea3o s\u00e1t <\/strong><br><strong>c\u1ef1c x\u1ecbn tr\u00ean ch\u00ednh website c\u1ee7a b\u1ea1n!<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u2193<\/strong><\/p>\n\n\n\n<figure><iframe loading=\"lazy\" width=\"100%\" height=\"550px\" src=\"https:\/\/khaosat.me\/embed\/survey\/customer-survey.74df443\" allowfullscreen=\"\"><\/iframe><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Theo kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0o th\u00e1ng 3 n\u0103m 2019 c\u1ee7a khaosat.me v\u1edbi 2000 ng\u01b0\u1eddi t\u1ea1i TP&#8230;.<\/p>\n","protected":false},"author":7,"featured_media":6161,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[39],"tags":[],"yst_prominent_words":[1127,1128,1113,327,332,1118,1039,1130,1141,95,1146,1022,1114,317,1144,1089,1131,1142,1143,1145],"class_list":["post-6126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc","content-wrap"],"_links":{"self":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/6126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/comments?post=6126"}],"version-history":[{"count":74,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/6126\/revisions"}],"predecessor-version":[{"id":10142,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/6126\/revisions\/10142"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media\/6161"}],"wp:attachment":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media?parent=6126"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/categories?post=6126"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/tags?post=6126"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=6126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}