{"id":9445,"date":"2020-07-17T15:08:00","date_gmt":"2020-07-17T08:08:00","guid":{"rendered":"https:\/\/khaosat.me\/blog\/?p=9445"},"modified":"2025-09-08T15:56:47","modified_gmt":"2025-09-08T08:56:47","slug":"xay-dung-he-thong-khao-sat-khach-hang-cho-chuoi-fb","status":"publish","type":"post","link":"https:\/\/khaosat.me\/blog\/xay-dung-he-thong-khao-sat-khach-hang-cho-chuoi-fb\/","title":{"rendered":"X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng cho chu\u1ed7i F&B"},"content":{"rendered":"\n

X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, t\u1eeb nh\u1eefng \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c kinh doanh ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u0103ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh. H\u00e3y c\u00f9ng Khaosat.me theo d\u00f5i c\u00e1c v\u1ea5n \u0111\u1ec1 hay g\u1eb7p c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 h\u01b0\u1edbng gi\u1ea3i quy\u1ebft c\u1ee7a Khaosat.me khi x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng nh\u00e9!<\/p>\n\n\n\n

1. Th\u00f4ng tin:<\/h2>\n\n\n\n

Kh\u00e1ch h\u00e0ng: Chu\u1ed7i nh\u00e0 h\u00e0ng Hana BBQ<\/strong><\/p>\n\n\n\n

Nhu c\u1ea7u kh\u00e1ch h\u00e0ng:<\/strong> Mu\u1ed1n l\u1eafng nghe feedback t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd feedback t\u1eeb nhi\u1ec1u chi nh\u00e1nh kh\u00e1c nhau.<\/p>\n\n\n\n

2. V\u1ea5n \u0111\u1ec1 1: C\u1ea5p qu\u1ea3n l\u00fd c\u1ee7a Hana BBQ mu\u1ed1n l\u1eafng nghe feedback t\u1eeb kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n

C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd c\u1ee7a Hana BBQ mu\u1ed1n l\u1eafng nghe kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, xem h\u1ecd c\u00f3 h\u00e0i l\u00f2ng hay c\u00f2n ph\u00e0n n\u00e0n g\u00ec khi \u0111\u1ebfn nh\u00e0 h\u00e0ng hay kh\u00f4ng \u0111\u1ec3 k\u1ecbp th\u1eddi x\u1eed l\u00fd v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7p cho kh\u00e1ch h\u00e0ng v\u1edbi nh\u1eefng l\u1ea7n sau. Ngo\u00e0i ra, Hana BBQ c\u00f2n mu\u1ed1n bi\u1ebft \u0111\u01b0\u1ee3c c\u1ee5 th\u1ec3 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n l\u00e0 ai, h\u1ecd \u0103n t\u1ea1i chi nh\u00e1nh n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng so s\u00e1nh v\u00e0 thi \u0111ua gi\u1eefa c\u00e1c chi nh\u00e1nh v\u1edbi nhau, nh\u1eb1m n\u00e2ng cao v\u00e0 t\u1ea1o s\u1ef1 \u0111\u1ed3ng nh\u1ea5t cho chu\u1ed7i nh\u00e0 h\u00e0ng. <\/p>\n\n\n\n

\"feedback\"<\/figure><\/div>\n\n\n\n

2.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me: <\/h3>\n\n\n\n

Khaosat.me cung c\u1ea5p h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng cho Hana BBQ, h\u1ed7 tr\u1ee3 set up v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng. C\u00e1c b\u1ea3ng kh\u1ea3o s\u00e1t s\u1ebd \u0111\u01b0\u1ee3c in ra d\u01b0\u1edbi d\u1ea1ng QR code v\u00e0 \u0111\u01b0\u1ee3c set up theo 2 h\u00ecnh th\u1ee9c:<\/p>\n\n\n\n

1: D\u00e1n QR code l\u00ean b\u00e0n \u0103n<\/strong><\/p>\n\n\n\n

QR code s\u1ebd \u0111\u01b0\u1ee3c in v\u00e0 d\u00e1n tr\u00ean m\u1ed9t g\u00f3c b\u00e0n \u0103n c\u1ee7a kh\u00e1ch h\u00e0ng, sau khi kh\u00e1ch h\u00e0ng \u0103n u\u1ed1ng xong th\u00ec h\u1ecd c\u00f3 th\u1ec3 qu\u00e9t m\u00e3 v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a Hana BBQ m\u1ed9t c\u00e1ch kh\u00e1ch quan. Nh\u1eefng m\u00e3 QR code n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh danh ri\u00eang cho t\u1eebng b\u00e0n v\u00e0 t\u1eebng chi nh\u00e1nh. Khi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 th\u00ec Hana BBQ c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng \u0111\u00f3 \u0103n \u1edf b\u00e0n n\u00e0o, th\u1eddi gian n\u00e0o v\u00e0 \u1edf chi nh\u00e1nh n\u00e0o m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i h\u1ecfi kh\u00e1ch nh\u1eefng th\u00f4ng tin n\u00e0y. <\/p>\n\n\n\n

2: In QR code l\u00ean h\u00f3a \u0111\u01a1n t\u00ednh ti\u1ec1n<\/strong><\/p>\n\n\n\n

Khi kh\u00e1ch h\u00e0ng \u0103n u\u1ed1ng xong v\u00e0 r\u1eddi \u0111i ngay kh\u00f4ng c\u00f3 th\u1eddi gian qu\u00e9t m\u00e3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng th\u00ec h\u1ecd c\u00f3 th\u1ec3 c\u1ea7m h\u00f3a \u0111\u01a1n v\u1ec1 qu\u00e9t m\u00e3 v\u00e0 \u0111\u00e1nh gi\u00e1 sau. C\u0169ng nh\u01b0 QR code in tr\u00ean b\u00e0n \u0103n, QR code in tr\u00ean h\u00f3a \u0111\u01a1n c\u0169ng \u0111\u01b0\u1ee3c \u0111\u1ecbnh danh ri\u00eang cho t\u1eebng kh\u00e1ch h\u00e0ng v\u00e0 t\u1eebng chi nh\u00e1nh c\u1ee5 th\u1ec3.<\/p>\n\n\n\n

\"QR<\/figure><\/div>\n\n\n\n

3. V\u1ea5n \u0111\u1ec1 2: L\u00e0m sao \u0111\u1ec3 Hana BBQ gi\u1ea3i quy\u1ebft nh\u1eefng ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng?<\/h2>\n\n\n\n

Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u l\u00e0 ph\u00e0n n\u00e0n, ch\u1ec9 tr\u00edch, s\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u1ed1t v\u00e0 c\u0169ng s\u1ebd c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 ch\u01b0a t\u1ed1t \u1edf m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 kh\u00e1ch quan n\u00e0o \u0111\u00f3. Hana BBQ mu\u1ed1n l\u1ecdc ra nh\u1eefng kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n, ch\u01b0a h\u00e0i l\u00f2ng khi \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ea1i nh\u00e0 h\u00e0ng \u0111\u1ec3 k\u1ecbp th\u1eddi gi\u1ea3i quy\u1ebft.<\/p>\n\n\n\n

3.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me: <\/h3>\n\n\n\n

B\u00ean c\u1ea1nh h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, Khaosat.me c\u00f2n cung c\u1ea5p h\u1ec7 th\u1ed1ng X\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng<\/strong>. Khi kh\u00e1ch h\u00e0ng \u0111\u1ebfn Hana BBQ \u0103n xong v\u00e0 \u0111\u00e1nh gi\u00e1, l\u00fac n\u00e0y nh\u1eefng ph\u00e0n n\u00e0n, khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng th\u00f4ng b\u00e1o qua email cho qu\u1ea3n l\u00fd ho\u1eb7c b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Hana BBQ bi\u1ebft. <\/p>\n\n\n\n

L\u00fac n\u00e0y, d\u1ef1a v\u00e0o QR code \u0111\u00e3 \u0111\u1ecbnh danh, qu\u1ea3n l\u00fd s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng khi\u1ec1u n\u1ea1i l\u00e0 ai, \u0111ang ng\u1ed3i b\u00e0n n\u00e0o v\u00e0 x\u1eed l\u00fd ngay khi kh\u00e1ch c\u00f2n \u1edf nh\u00e0 h\u00e0ng. \u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng sau khi v\u1ec1 h\u1ecd m\u1edbi \u0111\u00e1nh gi\u00e1 d\u1ef1a v\u00e0o QR code tr\u00ean h\u00f3a \u0111\u01a1n th\u00ec Hana BBQ c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n ho\u1eb7c g\u1eedi mail xin l\u1ed7i kh\u00e1ch k\u00e8m nh\u1eefng voucher \/ khuy\u1ebfn m\u00e3i theo chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a nh\u00e0 h\u00e0ng. <\/p>\n\n\n\n

V\u1eady l\u00e0m sao \u0111\u1ec3 bi\u1ebft \u0111\u00e1nh gi\u00e1 n\u00e0o l\u00e0 ph\u00e0n n\u00e0n, khi\u1ebfu n\u1ea1i \u0111\u1ec3 k\u1ecbp th\u1eddi x\u1eed l\u00fd? <\/strong><\/p>\n\n\n\n

Khaosat.me c\u00f3 t\u00ednh n\u0103ng T\u1ebb nh\u00e1nh th\u00f4ng minh<\/strong>, Hana BBQ s\u1ebd l\u1ef1a ch\u1ecdn c\u00e2u h\u1ecfi \u0111\u1ec3 \u0111\u1eb7t \u0111i\u1ec1u ki\u1ec7n t\u1ebb nh\u00e1nh trong b\u1ea3ng h\u1ecfi \u0111\u1ec3 x\u00e9t \u0111\u00f3 l\u00e0 m\u1ed9t ph\u00e0n n\u00e0n, khi\u1ebfu n\u1ea1i. Ch\u1eb3ng h\u1ea1n \u0111\u1ed1i v\u1edbi nh\u1eefng b\u1ea3ng kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 c\u00e2u: Qu\u00fd kh\u00e1ch vui l\u00f2ng \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 t\u1ea1i nh\u00e0 h\u00e0ng ch\u00fang t\u00f4i? V\u00e0 c\u00e2u tr\u1ea3 l\u1eddi s\u1ebd l\u00e0 thang \u0111o t\u1eeb 1 sao cho \u0111\u1ebfn 10 sao. H\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 set up n\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u1eeb 1 cho \u0111\u1ebfn 5 sao th\u00ec xem \u0111\u00f3 l\u00e0 m\u1ed9t \u0111\u00e1nh gi\u00e1 kh\u00f4ng h\u00e0i l\u00f2ng, khi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 th\u1ea5p trong \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 \u0111\u1eb7t tr\u01b0\u1edbc \u0111\u00f3 th\u00ec sau khi \u0111\u00e1nh gi\u00e1 xong h\u1ec7 th\u1ed1ng s\u1ebd b\u00e1o email cho qu\u1ea3n l\u00fd ho\u1eb7c b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 k\u1ecbp th\u1eddi x\u1ee9 l\u00fd.<\/p>\n\n\n\n

4. V\u1ea5n \u0111\u1ec1 3: L\u00e0m sao \u0111\u1ec3 c\u1ed1 \u0111\u1ecbnh \u0111\u01b0\u1ee3c QR code khi thay \u0111\u1ed5i b\u1ea3ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng?<\/h2>\n\n\n\n

Hana BBQ mu\u1ed1n c\u1ed1 \u0111\u1ecbnh nh\u1eefng m\u00e3 QR tr\u00ean b\u00e0n, n\u1ebfu c\u00f3 chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t m\u1edbi th\u00ec v\u1eabn gi\u1eef nguy\u00ean m\u00e3 QR \u0111\u00e3 set up tr\u01b0\u1edbc \u0111\u00f3 m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i.<\/p>\n\n\n\n

4.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me: <\/h3>\n\n\n\n

Khaosat.me cung c\u1ea5p h\u1ec7 th\u1ed1ng Dynamic Link<\/strong>, Dynamic Link nh\u01b0 l\u00e0 m\u1ed9t \u0111\u01b0\u1eddng d\u1eabn trung gian c\u1ed1 \u0111\u1ecbnh s\u1ebd gi\u00fap cho Hana BBQ d\u1ec5 d\u00e0ng thay \u0111\u1ed5i \u0111\u01b0\u1ee3c b\u1ea3ng kh\u1ea3o s\u00e1t t\u1ea1i c\u00e1c chi nh\u00e1nh m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ebfn chi nh\u00e1nh \u0111\u00f3 c\u0169ng nh\u01b0 kh\u00f4ng c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i b\u1ea5t k\u1ef3 m\u00e3 QR n\u00e0o \u0111\u00e3 set up tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n\n\n\n

V\u1edbi Dynamic Link, khi c\u1ea7n thay \u0111\u1ed5i chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t cho c\u1ea3 chu\u1ed7i nh\u00e0 h\u00e0ng hay ch\u1ec9 m\u1ed9t chi nh\u00e1nh n\u00e0o \u0111\u00f3 th\u00ec Hana BBQ ch\u1ec9 c\u1ea7n ng\u1ed3i t\u1ea1i v\u0103n ph\u00f2ng v\u00e0 thay \u0111\u1ed5i link kh\u1ea3o s\u00e1t l\u00e0 xong. L\u00e0m nh\u01b0 v\u1eady, Hana BBQ s\u1ebd gi\u1ea3m \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u chi ph\u00ed in \u1ea5n c\u0169ng nh\u01b0 l\u00e0 ngu\u1ed3n nh\u00e2n l\u1ef1c. <\/p>\n\n\n\n

5. L\u1eddi k\u1ebft <\/h2>\n\n\n\n

N\u1ebfu b\u1ea1n \u0111ang v\u1eadn h\u00e0nh m\u1ed9t chu\u1ed7i F&B v\u00e0 \u0111ang t\u00ecm m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ec3 l\u1eafng nghe kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, hi\u1ec7u qu\u1ea3 h\u01a1n th\u00ec H\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a Khaosat.me <\/strong>l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi. H\u1ec7 th\u1ed1ng s\u1ebd gi\u00fap b\u1ea1n qu\u1ea3n l\u00fd \u0111\u01b0\u1ee3c nh\u1eefng feedback t\u1eeb kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 b\u1ea1n gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh ch\u00f3ng c\u00e1c ph\u00e0n n\u00e0n kh\u00f4ng \u0111\u00e1ng c\u00f3 t\u1eeb \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng trung th\u00e0nh h\u01a1n v\u00e0 tr\u1edf n\u00ean c\u1ea1nh tranh h\u01a1n.<\/p>\n\n\n

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H\u00e3y HI\u1ec2U KH\u00c1CH H\u00c0NG <\/strong> tr\u01b0\u1edbc khi \u0110\u1ed0I TH\u1ee6 <\/strong> c\u1ee7a b\u1ea1n l\u00e0m \u0111i\u1ec1u \u0111\u00f3!<\/div>\r\nKhaosat.me - L\u1eafng nghe \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/strong>\r\n
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