{"id":9740,"date":"2021-03-13T18:52:00","date_gmt":"2021-03-13T11:52:00","guid":{"rendered":"https:\/\/khaosat.me\/blog\/?p=9740"},"modified":"2025-09-08T15:58:05","modified_gmt":"2025-09-08T08:58:05","slug":"xay-dung-he-thong-voice-of-customer-khao-sat-khach-hang-tai-mega-market-va-bs-mart","status":"publish","type":"post","link":"https:\/\/khaosat.me\/blog\/xay-dung-he-thong-voice-of-customer-khao-sat-khach-hang-tai-mega-market-va-bs-mart\/","title":{"rendered":"X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng VOC (Voice of Customer) kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng t\u1ea1i chu\u1ed7i si\u00eau th\u1ecb MM Mega Market v\u00e0 B&#8217;s mart"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Kh\u00e1ch h\u00e0ng: Chu\u1ed7i si\u00eau th\u1ecb MM Mega Market v\u00e0 B\u2019s mart<\/li><li>D\u1ef1 \u00e1n: X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng VOC (Voice of Customer) kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i t\u1ea1i chu\u1ed7i si\u00eau th\u1ecb MM Mega Market v\u00e0 B\u2019s mart<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"695\" height=\"555\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/vi-sao-phai-danh-gia-su-hai-long-khach-hang.png\" alt=\"v\u00ec sao ph\u1ea3i \u0111\u00e1nh gi\u00e1 s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng\" class=\"wp-image-6212\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/vi-sao-phai-danh-gia-su-hai-long-khach-hang.png 695w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/vi-sao-phai-danh-gia-su-hai-long-khach-hang.png 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/vi-sao-phai-danh-gia-su-hai-long-khach-hang.png 600w\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" \/><figcaption>Ti\u1ec7t ki\u1ec7m th\u1eddi gian c\u00f4ng s\u1ee9c nh\u1edd ph\u1ea7n m\u1ec1m kh\u1ea3o s\u00e1t hi\u1ec7n \u0111\u1ea1i<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. Qu\u00e1 tr\u00ecnh tri\u1ec3n khai h\u1ec7 th\u1ed1ng cho MM Mega Market v\u00e0 B\u2019s mart<\/h2>\n\n\n\n<p><strong>Chu\u1ed7i si\u00eau th\u1ecb MM Mega Market<\/strong> v\u00e0 <strong>chu\u1ed7i c\u1eeda h\u00e0ng ti\u1ec7n l\u1ee3i B\u2019s mart <\/strong>thu\u1ed9c s\u1edf h\u1eefu c\u1ee7a <strong>t\u1eadp \u0111o\u00e0n TCC Group<\/strong>. V\u1edbi 21 si\u00eau th\u1ecb v\u00e0 h\u01a1n 100 c\u1eeda h\u00e0ng ti\u1ec7n l\u1ee3i l\u1edbn nh\u1ecf tr\u00ean kh\u1eafp c\u1ea3 n\u01b0\u1edbc, \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u1ed1i t\u00e1c r\u1ea5t l\u1edbn \u0111ang s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng c\u1ee7a Khaosat.me.<\/p>\n\n\n\n<p>V\u1edbi nhu c\u1ea7u mu\u1ed1n hi\u1ec3u r\u00f5 h\u01a1n ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, MM Mega Market v\u00e0 B\u2019s mart \u0111\u00e3 h\u1ee3p t\u00e1c v\u1edbi Khaosat.me \u0111\u1ec3 trang b\u1ecb cho chu\u1ed7i si\u00eau th\u1ecb v\u00e0 c\u1eeda h\u00e0ng ti\u1ec7n l\u1ee3i m\u1ed9t <strong>h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7n \u0111\u1ea1i v\u00e0 <strong>h\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong> theo th\u1eddi gian th\u1ef1c, m\u1ecdi ph\u00e0n n\u00e0n c\u1ee7a c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, nh\u1edd \u0111\u00f3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng khi tham gia mua s\u1eafm s\u1ebd \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. V\u1ea5n \u0111\u1ec1 1: C\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ea1o kh\u1ea3o s\u00e1t chuy\u00ean nghi\u1ec7p v\u00e0 \u1ed5n \u0111\u1ecbnh khi nhi\u1ec1u ng\u01b0\u1eddi c\u00f9ng v\u00e0o \u0111\u00e1nh gi\u00e1<\/h2>\n\n\n\n<p>V\u1edbi 21 si\u00eau th\u1ecb v\u00e0 h\u01a1n 100 c\u1eeda h\u00e0ng ti\u1ec7n l\u1ee3i tr\u00ean kh\u1eafp c\u1ea3 n\u01b0\u1edbc, m\u1ed7i ng\u00e0y c\u00f3 h\u00e0ng ch\u1ee5c ng\u00e0n l\u01b0\u1ee3t ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1, <strong>Mega Market<\/strong> c\u1ea7n m\u1ed9t <strong>h\u1ec7 th\u1ed1ng t\u1ea1o kh\u1ea3o s\u00e1t chuy\u00ean nghi\u1ec7p v\u00e0 \u1ed5n \u0111\u1ecbnh<\/strong> \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng&nbsp;<strong>kh\u00f4ng b\u1ecb gi\u00e1n \u0111o\u1ea1n, gi\u1eadt, lag&nbsp;<\/strong>khi tham gia kh\u1ea3o s\u00e1t.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang-1024x576.png\" alt=\"h\u1ec7 th\u1ed1ng nh\u1eadn ph\u1ea3n h\u1ed3i v\u00e0 s\u1eed l\u00ed khi\u1ebfu n\u1ea1i\" class=\"wp-image-6161\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 1024w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 960w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 600w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/he-thong-nhan-phan-hoi-khach-hang.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>H\u1ec7 th\u1ed1ng t\u1ea1o kh\u1ea3o s\u00e1t chuy\u00ean nghi\u1ec7p, \u0111\u1eb9p m\u1eaft, \u0111\u1ea7y \u0111\u1ee7 t\u00ednh n\u0103ng<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me<\/h3>\n\n\n\n<p>Khaosat.me l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng t\u1ea1o kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn \u0111\u1eb9p m\u1eaft, d\u1ec5 s\u1eed d\u1ee5ng v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Ph\u1ea7n m\u1ec1m Ti\u1ebfng Vi\u1ec7t<\/strong>, \u0111\u01b0\u1ee3c b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Khaosat.me h\u1ed7 tr\u1ee3 m\u1ecdi l\u00fac.<\/li><li><strong>\u0110\u1ea7y \u0111\u1ee7 c\u00e1c d\u1ea1ng c\u00e2u h\u1ecfi v\u00e0 t\u00ednh n\u0103ng<\/strong>, b\u1eadt t\u1eaft \u0111\u01a1n gi\u1ea3n gi\u00fap t\u1ea1o b\u1ea3n kh\u1ea3o s\u00e1t d\u1ec5 d\u00e0ng.<\/li><li>B\u1ea3ng kh\u1ea3o s\u00e1t gi\u1edd \u0111\u00e2y kh\u00f4ng c\u00f2n kh\u00f4 khan n\u1eefa, Khaosat.me cho ph\u00e9p <strong>t\u1ef1 do thi\u1ebft k\u1ebf giao di\u1ec7n, m\u00e0u s\u1eafc, g\u1eafn logo <\/strong>l\u00ean kh\u1ea3o s\u00e1t \u0111\u1ec3 t\u0103ng \u0111\u1ed9 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u v\u00e0 t\u1ea1o ra m\u1ed9t b\u1ea3ng kh\u1ea3o s\u00e1t thu h\u00fat, mang \u0111\u1ebfn s\u1ef1 th\u00edch th\u00fa cho ng\u01b0\u1eddi tham gia.<\/li><li>Logic t\u1ebb nh\u00e1nh chuy\u00ean nghi\u1ec7p, <strong>ch\u1ec9 hi\u1ec7n nh\u1eefng c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p cho t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng<\/strong>, r\u00fat ng\u1eafn \u0111\u01b0\u1ee3c th\u1eddi gian kh\u1ea3o s\u00e1t v\u00e0 gi\u00fap hi\u1ec3u r\u00f5 h\u01a1n insight kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, Trung t\u00e2m d\u1eef li\u1ec7u (Data Center) c\u1ee7a&nbsp;<strong>Khaosat.me<\/strong>&nbsp;\u0111\u1eb7t t\u1ea1i Singapore, \u0111\u01b0\u1ee3c cung c\u1ea5p v\u00e0 b\u1ea3o m\u1eadt b\u1edfi \u0111\u1ed1i t\u00e1c Digital Ocean (gi\u00e1 tr\u1ecb c\u00f4ng ty l\u00ean \u0111\u1ebfn 1,15 t\u1ef7 USD) c\u00f3 tr\u1ee5 s\u1edf \u1edf New York. <\/p>\n\n\n\n<p>V\u1edbi nhi\u1ec1u n\u0103m kinh nghi\u1ec7m v\u00e0 s\u1edf h\u1eefu h\u1ea1 t\u1ea7ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i, Khaosat.me \u0111\u00e3 gi\u00fap chu\u1ed7i MM Mega Market v\u00e0 B\u2019s mart thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng v\u1edbi quy m\u00f4 l\u1edbn l\u00ean \u0111\u1ebfn h\u00e0ng ch\u1ee5c ng\u00e0n l\u01b0\u1ee3t \u0111\u00e1nh gi\u00e1 m\u1ed7i ng\u00e0y v\u00e0 c\u00f3&nbsp;<strong>t\u1ec9 l\u1ec7 downtime l\u00e0 0%.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2060\" height=\"1246\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png\" alt=\"Tr\u1ea3i nghi\u1ec7m kh\u1ea3o s\u00e1t tr\u00ean khaosat.me\" class=\"wp-image-10284\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 2060w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 1024w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 1536w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 2048w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/Screen-Shot-2022-07-05-at-00.29.06.png 600w\" sizes=\"auto, (max-width: 2060px) 100vw, 2060px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">4. V\u1ea5n \u0111\u1ec1 2: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 th\u00f4ng qua QR code \u0111\u01b0\u1ee3c in tr\u00ean h\u00f3a \u0111\u01a1n v\u00e0 d\u00e1n \u1edf qu\u1ea7y thu ng\u00e2n<\/h2>\n\n\n\n<p>M\u1ed9t s\u1ef1 th\u1eadt l\u00e0 mu\u1ed1n kh\u00e1ch h\u00e0ng ch\u1ecbu m\u1edf l\u00f2ng v\u00e0 d\u00e0nh th\u1eddi gian ph\u1ea3n h\u1ed3i kh\u00f4ng ph\u1ea3i \u0111i\u1ec1u \u0111\u01a1n gi\u1ea3n.&nbsp;Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng g\u1eedi ph\u1ea3n h\u1ed3i cho b\u1ea1n n\u1ebfu c\u00f3 qu\u00e1 nhi\u1ec1u th\u1ee7 t\u1ee5c r\u01b0\u1eddm r\u00e0 v\u00e0 quy tr\u00ecnh ph\u1ee9c t\u1ea1p. <\/p>\n\n\n\n<p>Theo kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0o th\u00e1ng 3 n\u0103m 2019 c\u1ee7a Khaosat.me v\u1edbi 2000 ng\u01b0\u1eddi t\u1ea1i TP. H\u1ed3 Ch\u00ed Minh v\u00e0 H\u00e0 N\u1ed9i th\u00ec ch\u1ec9 c\u00f3 1\/42 kh\u00e1ch h\u00e0ng s\u1ebd ph\u00e0n n\u00e0n khi g\u1eb7p chuy\u1ec7n kh\u00f4ng v\u1eeba \u00fd. \u0110i\u1ec1u n\u00e0y ngh\u0129a l\u00e0&nbsp;<strong>c\u1ee9 10 kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n v\u1edbi b\u1ea1n th\u00ec v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u00e3 xu\u1ea5t hi\u1ec7n tr\u00ean 410 ng\u01b0\u1eddi kh\u00e1c v\u00e0 c\u00f3 l\u1ebd h\u1ecd \u0111\u00e3 \u00e2m th\u1ea7m r\u1eddi b\u1ecf b\u1ea1n<\/strong>&nbsp;\u0111\u1ec3 qua c\u00f4ng ty \u0111\u1ed1i th\u1ee7.<\/p>\n\n\n\n<p>Hi\u1ec3u \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, Mega Market c\u1ea7n m\u1ed9t <strong>n\u1ec1n t\u1ea3ng t\u1ea1o kh\u1ea3o s\u00e1t<\/strong> t\u1ef1 \u0111\u1ed9ng <strong>t\u00edch h\u1ee3p l\u00ean QR code<\/strong> ti\u1ec7n d\u1ee5ng, c\u00f3 th\u1ec3 in v\u00e0 \u0111\u1eb7t \u1edf nhi\u1ec1u n\u01a1i gi\u00fap t\u0103ng t\u1ed1i \u0111a t\u1ec9 l\u1ec7 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng ch\u1ec9 vi\u1ec7c qu\u00e9t m\u00e3 l\u00e0 c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ebfn m\u1eabu phi\u1ebfu kh\u1ea3o s\u00e1t \u0111\u00e1nh gi\u00e1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, gi\u00fap kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng nh\u1ea5t.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code-1024x473.jpg\" alt=\"kh\u1ea3o s\u00e1t qua QR CODE\" class=\"wp-image-10217\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 1024w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 1536w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 2048w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/khao-sat-qua-qr-code.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>M\u00e3 h\u00f3a th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0o QR Code v\u00e0 t\u00edch h\u1ee3p l\u00ean h\u00f3a \u0111\u01a1n thanh to\u00e1n<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me<\/h3>\n\n\n\n<p>Khaosat.me cho ph\u00e9p <strong>t\u1ef1 \u0111\u1ed9ng t\u1ea1o QR Code ch\u1ee9a link kh\u1ea3o s\u00e1t<\/strong> m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. QR Code n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c in tr\u00ean h\u00f3a \u0111\u01a1n thanh to\u00e1n ho\u1eb7c d\u00e1n \u1edf m\u1ed9t s\u1ed1 v\u1ecb tr\u00ed d\u1ec5 nh\u00ecn th\u1ea5y t\u1ea1i c\u1eeda h\u00e0ng. Nh\u1edd \u0111\u00f3 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng qu\u00e9t m\u00e3 v\u00e0 ph\u1ea3n h\u1ed3i n\u1ebfu c\u1ea7n. <\/p>\n\n\n\n<p>C\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng nh\u01b0 Customer ID, Bill ID,&#8230; c\u0169ng \u0111\u01b0\u1ee3c m\u00e3 h\u00f3a v\u00e0o QR Code in tr\u00ean h\u00f3a \u0111\u01a1n, nh\u1edd \u0111\u00f3 khi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p <strong>bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng v\u1eeba ph\u00e0n n\u00e0n \u0111\u00f3 l\u00e0 ai<\/strong> v\u00e0 <strong>\u0111\u00e3 mua g\u00ec <\/strong>\u0111\u1ec3 ti\u1ec7n cho vi\u1ec7c ch\u0103m s\u00f3c, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111i\u1ec1n th\u00eam b\u1ea5t k\u00ec th\u00f4ng tin c\u00e1 nh\u00e2n n\u00e0o n\u1eefa.<\/p>\n\n\n\n<p>Ngo\u00e0i ra, Khaosat.me c\u00f2n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p nhi\u1ec1u n\u01a1i v\u00e0 h\u00ecnh th\u1ee9c kh\u1ea3o s\u00e1t c\u0169ng r\u1ea5t \u0111a d\u1ea1ng nh\u01b0:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Kh\u1ea3o s\u00e1t tr\u00ean website\/app:&nbsp;<\/strong>T\u00edch h\u1ee3p khung kh\u1ea3o s\u00e1t \u0111\u1eb9p m\u1eaft (c\u00f3 th\u1ec3 t\u00f9y bi\u1ebfn giao di\u1ec7n) ngay tr\u00ean website ho\u1eb7c app, gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn v\u00e0 t\u0103ng t\u01b0\u01a1ng t\u00e1c cho website.<\/li><li><strong>Kh\u1ea3o s\u00e1t tr\u00ean m\u00e1y t\u00ednh b\u1ea3ng:&nbsp;<\/strong>B\u1ea3ng kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u00ean m\u00e1y t\u00ednh b\u1ea3ng t\u1ea1i qu\u1ea7y thu ng\u00e2n, trong th\u1eddi gian ch\u1edd t\u00ednh ti\u1ec1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 v\u1ec1 c\u1eeda h\u00e0ng.<\/li><li><strong>Kh\u1ea3o s\u00e1t qua m\u1ea1ng x\u00e3 h\u1ed9i:<\/strong>&nbsp;D\u1ec5 d\u00e0ng chia s\u1ebb link kh\u1ea3o s\u00e1t b\u00ean d\u01b0\u1edbi c\u00e1c b\u00e0i post tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Instagram, Twitter,\u2026<\/li><li><strong>Kh\u1ea3o s\u00e1t qua SMS:<\/strong>&nbsp;G\u1eedi SMS \u0111\u1ec3 h\u1ecfi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng sau khi mua h\u00e0ng l\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t cho th\u1ea5y doanh nghi\u1ec7p quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, c\u00e1c ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c&nbsp;<strong>t\u1ed5ng h\u1ee3p t\u1ef1 \u0111\u1ed9ng&nbsp;<\/strong>t\u1ea1i<strong>&nbsp;trang b\u00e1o c\u00e1o<\/strong>, nh\u1edd \u0111\u00f3 c\u1ea5p qu\u1ea3n l\u00fd kh\u00f4ng c\u00f2n ph\u1ea3i t\u1ed1n th\u1eddi gian c\u00f4ng s\u1ee9c t\u1ed5ng h\u1ee3p v\u00e0 c\u00f3 th\u1ec3 xem tr\u1ef1c ti\u1ebfp c\u00e1c ph\u1ea3n h\u1ed3i m\u1ecdi l\u00fac m\u1ecdi n\u01a1i.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. V\u1ea5n \u0111\u1ec1 3: Qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t nhi\u1ec1u chi nh\u00e1nh, bi\u1ebft \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb chi nh\u00e1nh n\u00e0o<\/h2>\n\n\n\n<p>Khi tri\u1ec3n khai kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng m\u00e0<strong> kh\u00f4ng c\u00f3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t <\/strong>th\u00ec s\u1ebd c\u00f3 m\u1ed9t v\u1ea5n \u0111\u1ec1 l\u1edbn ph\u00e1t sinh, ch\u00ednh l\u00e0 kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb \u0111\u00e2u, chi nh\u00e1nh n\u00e0o? Ph\u1ea3i t\u1ea1o m\u1ed7i n\u01a1i m\u1ed9t b\u1ea3n kh\u1ea3o s\u00e1t. Khi mu\u1ed1n thay \u0111\u1ed5i chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t ph\u1ea3i \u0111\u1ebfn t\u1eadn n\u01a1i, xu\u1ed1ng t\u1eebng chi nh\u00e1nh \u0111\u1ec3 thay \u0111\u1ed5i m\u00e3 QR Code kh\u1ea3o s\u00e1t. N\u1ebfu s\u1ed1 l\u01b0\u1ee3ng chi nh\u00e1nh, c\u1eeda h\u00e0ng l\u00ean \u0111\u1ebfn h\u00e0ng ch\u1ee5c, h\u1eb1ng tr\u0103m nh\u01b0 Mega Market th\u00ec s\u1ebd m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c. <\/p>\n\n\n\n<p>Do \u0111\u00f3 r\u1ea5t c\u1ea7n m\u1ed9t <strong>h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t online<\/strong>, v\u1eeba c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb ngu\u1ed3n n\u00e0o, v\u1eeba c\u00f3 th\u1ec3 thay \u0111\u1ed5i b\u1ea3n kh\u1ea3o s\u00e1t \u1edf b\u1ea5t c\u1ee9 chi nh\u00e1nh n\u00e0o m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i QR Code hay xu\u1ed1ng t\u1eadn n\u01a1i \u0111\u1ec3 thi\u1ebft l\u1eadp.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"809\" height=\"1024\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem-809x1024.png\" alt=\"\" class=\"wp-image-6164\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem.png 809w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem.png 237w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem.png 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem.png 600w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2019\/10\/tracking-dia-diem.png 1450w\" sizes=\"auto, (max-width: 809px) 100vw, 809px\" \/><figcaption>Qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t \u1edf nhi\u1ec1u chi nhanh c\u00f9ng l\u00fac<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me<\/h3>\n\n\n\n<p>Kh\u00f4ng c\u1ea7n ph\u1ea3i t\u1ea1o m\u1ed7i chi nh\u00e1nh m\u1ed9t b\u1ea3ng kh\u1ea3o s\u00e1t ri\u00eang l\u1ebb, v\u1edbi <strong>h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t \u0111a chi nh\u00e1nh<\/strong> c\u1ee7a Khaosat.me cho ph\u00e9p ph\u00e2n bi\u1ec7t ph\u1ea3n h\u1ed3i t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau nh\u01b0 bi\u1ebft \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i \u0111\u1ebfn t\u1eeb k\u00eanh b\u00e1n h\u00e0ng n\u00e0o (facebook, website hay t\u1ea1i c\u1eeda h\u00e0ng,&#8230;), \u0111\u1ebfn t\u1eeb chi nh\u00e1nh n\u00e0o, th\u1eadm ch\u00ed n\u1ebfu t\u00edch h\u1ee3p l\u00ean h\u00f3a \u0111\u01a1n c\u00f2n c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c ng\u01b0\u1eddi ph\u00e0n n\u00e0n l\u00e0 ai, \u0111\u00e3 mua nh\u1eefng g\u00ec,&#8230;<\/p>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd kh\u1ea3o s\u00e1t c\u00f2n c\u00f3 <strong>t\u00ednh n\u0103ng Dynamic Link<\/strong> cho ph\u00e9p qu\u1ea3n l\u00fd v\u00e0 thay \u0111\u1ed5i c\u00e1c chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t \u1edf t\u1eebng chi nh\u00e1nh c\u1ee5 th\u1ec3 m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn t\u1eadn n\u01a1i, b\u1ea1n ch\u1ec9 c\u1ea7n ng\u1ed3i t\u1ea1i v\u0103n ph\u00f2ng v\u00e0 thay \u0111\u1ed5i Dynamic Link th\u00ec c\u00e1c b\u1ea3ng kh\u1ea3o s\u00e1t \u1edf c\u00e1c chi nh\u00e1nh b\u00ean d\u01b0\u1edbi c\u0169ng \u0111\u1ed5i theo. Nh\u1edd t\u00ednh n\u0103ng n\u00e0y m\u00e0 Mega Market c\u00f3 th\u1ec3 thay \u0111\u1ed5i b\u1ea3n kh\u1ea3o s\u00e1t t\u1ea1i h\u00e0ng tr\u0103m c\u1eeda h\u00e0ng c\u00f9ng l\u00fac m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i in l\u1ea1i QR code.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. V\u1ea5n \u0111\u1ec1 4: H\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i gi\u00fap ph\u00e2n c\u00f4ng gi\u1ea3i quy\u1ebft ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c<\/h2>\n\n\n\n<p>C\u00e1c th\u00f4ng tin ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 v\u00f4 c\u00f9ng qu\u00fd gi\u00e1, nh\u1eefng th\u00f4ng tin n\u00e0y ch\u1ec9 r\u00f5 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay quy tr\u00ecnh v\u1eadn h\u00e0nh \u0111ang thi\u1ebfu s\u00f3t \u1edf \u0111i\u1ec3m n\u00e0o. Khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i n\u00e0y, doanh nghi\u1ec7p c\u1ea7n nghi\u00eam t\u00fac gi\u1ea3i quy\u1ebft c\u00e1c ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c, \u0111\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng doanh nghi\u1ec7p r\u1ea5t quan t\u00e2m \u0111\u1ebfn h\u1ecd.<\/p>\n\n\n\n<p>Hi\u1ec7n nay, r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p, nh\u1ea5t l\u00e0 nh\u1eefng doanh nghi\u1ec7p b\u00e1n l\u1ebb v\u1edbi l\u01b0\u1ee3ng ng\u01b0\u1eddi mua l\u1edbn th\u01b0\u1eddng x\u1ea3y ra t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00f4ng k\u1ecbp th\u1eddi, b\u1ecb s\u00f3t khi\u1ebfu n\u1ea1i ch\u01b0a gi\u1ea3i quy\u1ebft.<\/p>\n\n\n\n<p>Chu\u1ed7i MM Mega Market c\u00f3 quy m\u00f4 r\u1ea5t l\u1edbn v\u1edbi 21 si\u00eau th\u1ecb l\u1edbn v\u00e0 h\u01a1n 100 c\u1eeda h\u00e0ng ti\u1ec7n l\u1ee3i tr\u00ean kh\u1eafp c\u1ea3 n\u01b0\u1edbc, m\u1ed7i ng\u00e0y c\u00f3 r\u1ea5t nhi\u1ec1u l\u01b0\u1ee3t ng\u01b0\u1eddi \u0111\u1ebfn mua s\u1eafm c\u0169ng nh\u01b0 ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1. Do \u0111\u00f3 r\u1ea5t c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng chuy\u00ean nghi\u1ec7p, \u0111\u1ed3ng b\u1ed9 v\u1edbi nhau v\u00e0 v\u1eadn h\u00e0nh m\u1ed9t c\u00e1ch tr\u01a1n tru t\u1eeb b\u01b0\u1edbc<strong> thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> \u0111\u1ebfn <strong>x\u1eed l\u00fd khi\u1ebfu n\u1ea1i <\/strong>v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 <strong>ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1eadp b\u00e1o c\u00e1o<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"405\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-1024x405.jpg\" alt=\"h\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i\" class=\"wp-image-10216\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 1024w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 1536w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 2048w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2021\/03\/he-thong-xu-ly-khieu-nai-scaled.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>H\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i theo m\u00f4 h\u00ecnh Kanban<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me<\/h3>\n\n\n\n<p>H\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Khaosat.me bao g\u1ed3m 2 ph\u1ea7n ch\u00ednh:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>H\u1ec7 th\u1ed1ng g\u1eedi email t\u1ef1 \u0111\u1ed9ng<\/strong>: Email s\u1ebd \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng g\u1eedi \u0111\u1ebfn b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng khi nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 kh\u00f4ng h\u00e0i l\u00f2ng, c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp \u0111i\u1ec1u ki\u1ec7n g\u1eedi email nh\u01b0 khi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 d\u01b0\u1edbi 5\/10 sao th\u00ec m\u1edbi g\u1eedi.<\/li><li><strong>B\u1ea3ng l\u00e0m vi\u1ec7c v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9<\/strong>: T\u1ea5t c\u1ea3 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng t\u1ed5ng h\u1ee3p v\u00e0 ph\u00e2n lo\u1ea1i theo m\u00f4 h\u00ecnh Kanban: Ph\u00e0n n\u00e0n ch\u01b0a x\u1eed l\u00fd, ph\u00e0n n\u00e0n \u0111ang \u0111\u01b0\u1ee3c x\u1eed l\u00fd, ph\u00e0n n\u00e0n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd, ph\u00e0n n\u00e0n qu\u00e1 th\u1eddi h\u1ea1n nh\u01b0ng ch\u01b0a \u0111\u01b0\u1ee3c x\u1eed l\u00fd.<\/li><\/ul>\n\n\n\n<p>Sau khi kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, c\u00e1c ph\u1ea3n h\u1ed3i s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i. \u0110\u1ed1i v\u1edbi nh\u1eefng \u0111\u00e1nh gi\u00e1 kh\u00f4ng t\u1ed1t t\u1eeb 6\/10 sao tr\u1edf xu\u1ed1ng s\u1ebd \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch h\u00e0ng, l\u00fac n\u00e0y h\u1ec7 th\u1ed1ng s\u1ebd d\u1ef1a v\u00e0o c\u00e1c tham s\u1ed1 \u0111\u1ec3 <strong>x\u00e1c \u0111\u1ecbnh xem ph\u00e0n n\u00e0y \u0111\u1ebfn t\u1eeb chi nh\u00e1nh n\u00e0o<\/strong>.<\/p>\n\n\n\n<p>Sau \u0111\u00f3, h\u1ec7 th\u1ed1ng s\u1ebd <strong>t\u1ef1 \u0111\u1ed9ng g\u1eedi email th\u00f4ng b\u00e1o \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi c\u00f3 tr\u00e1ch nhi\u1ec7m<\/strong> li\u00ean quan c\u1ee7a chi nh\u00e1nh \u0111\u00f3 bao g\u1ed3m nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd chi nh\u00e1nh, qu\u00e1n l\u00fd khu v\u1ef1c,&#8230; \u0111\u1ec3 k\u1ecbp th\u1eddi gi\u1ea3i quy\u1ebft. \u0110\u1ed3ng th\u1eddi chuy\u1ec3n n\u1ed9i dung ph\u00e0n n\u00e0n n\u00e0y \u0111\u1ebfn h\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i. <\/p>\n\n\n\n<p><strong>H\u1ec7 th\u1ed1ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i (Ticket System)<\/strong> c\u1ee7a Khaosat.me \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp theo m\u00f4 h\u00ecnh Kanban bao g\u1ed3m c\u00e1c c\u1ed9t: <strong>Ph\u00e0n n\u00e0n ch\u01b0a \u0111\u01b0\u1ee3c x\u1eed l\u00fd, ph\u00e0n n\u00e0n \u0111ang \u0111\u01b0\u1ee3c x\u1eed l\u00fd, ph\u00e0n n\u00e0n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd, ph\u00e0n n\u00e0n qu\u00e1 th\u1eddi h\u1ea1n nh\u01b0ng ch\u01b0a \u0111\u01b0\u1ee3c x\u1eed l\u00fd.<\/strong> D\u1ef1a tr\u00ean c\u00e1c n\u1ed9i dung n\u00e0y, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 nhi\u1ec7m v\u1ee5 g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1, xin l\u1ed7i kh\u00e1ch h\u00e0ng v\u00e0 ghi nh\u1eadn l\u1ea1i mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng cho c\u00f4ng ty. Sau khi ho\u00e0n th\u00e0nh, nh\u00e2n vi\u00ean s\u1ebd \u0111\u00e1nh d\u1ea5u ph\u00e0n n\u00e0n n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd r\u1ed3i.<\/p>\n\n\n\n<p>N\u1ebfu nh\u01b0 <strong>ti\u1ebfn \u0111\u1ed9 l\u00e0m vi\u1ec7c ch\u1eadm tr\u1ec5,<\/strong> ph\u00e0n n\u00e0n qu\u00e1 24h m\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c x\u1eed l\u00fd th\u00ec h\u1ec7 th\u1ed1ng s\u1ebd <strong>g\u1eedi nh\u1eafc nh\u1edf<\/strong> cho nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi <strong>g\u1eedi th\u00f4ng b\u00e1o l\u00ean c\u1ea5p qu\u1ea3n l\u00fd.<\/strong> H\u1ec7 th\u1ed1ng n\u00e0y \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 gi\u1ea3i quy\u1ebft theo th\u1eddi gian th\u1ef1c, kh\u00f4ng b\u1ecb b\u1ecf s\u00f3t b\u1ea5t c\u1ee9 ph\u1ea3n h\u1ed3i n\u00e0o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. V\u1ea5n \u0111\u1ec1 5: H\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u chuy\u00ean s\u00e2u, nhi\u1ec1u lo\u1ea1i bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00edch v\u00e0 c\u00f3 th\u1ec3 l\u1ea5y d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau<\/h2>\n\n\n\n<p>Ngu\u1ed3n <strong>d\u1eef li\u1ec7u th\u00f4<\/strong> c\u1ee7a Mega Market v\u00f4 c\u00f9ng l\u1edbn \u0111\u1ebfn t\u1eeb c\u00e1c b\u1ea3n kh\u1ea3o s\u00e1t \u1edf nhi\u1ec1u chi nh\u00e1nh v\u00e0 nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau. Do \u0111\u00f3, Mega Market c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch b\u00e1o c\u00e1o chuy\u00ean nghi\u1ec7p, c\u00f3 th\u1ec3 l\u1ea5y s\u1ed1 li\u1ec7u v\u00e0 ph\u00e2n t\u00edch<strong> theo th\u1eddi gian th\u1ef1c<\/strong>, \u0111\u1ec3 &#8220;bi\u1ebfn&#8221; nh\u1eefng d\u1eef li\u1ec7u th\u00f4 n\u00e0y th\u00e0nh c\u00e1c ch\u1ec9 s\u1ed1 c\u00f3 \u00fd ngh\u0129a nh\u01b0 <strong>NPS, CSAT, CES,&#8230;<\/strong> v\u00e0 t\u1ef1 \u0111\u1ed9ng t\u1ea1o th\u00e0nh nh\u1eefng b\u1ea3n b\u00e1o c\u00e1o k\u00e8m bi\u1ec3u \u0111\u1ed3 tr\u1ef1c quan, gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng theo d\u00f5i, ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p h\u1ee3p l\u00fd, k\u1ecbp th\u1eddi.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1708\" src=\"https:\/\/stawell-wordpress.sgp1.cdn.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png\" alt=\"B\u00e1o c\u00e1o k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t Khaosat.me\" class=\"wp-image-10285\" srcset=\"https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 1920w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 300w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 1024w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 768w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 1536w, https:\/\/stawell-wordpress.sgp1.digitaloceanspaces.com\/wp-content\/uploads\/2022\/07\/dashboard.png 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><figcaption>H\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o ph\u00e2n t\u00edch chuy\u00ean s\u00e2u<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">7.1. Gi\u1ea3i ph\u00e1p v\u00e0 h\u00ecnh th\u1ee9c tri\u1ec3n khai c\u1ee7a Khaosat.me<\/h3>\n\n\n\n<p>Khaosat.me s\u1edf h\u1eefu h\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u chuy\u00ean s\u00e2u v\u1edbi \u0111\u1ea7y \u0111\u1ee7 t\u00ednh n\u0103ng chuy\u00ean nghi\u1ec7p:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u0110a d\u1ea1ng bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00edch:<\/strong> H\u01a1n 15 lo\u1ea1i bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00edch chuy\u00ean s\u00e2u (Line, Bar, Combo, Area, Waterfall, Row, Scatter, Pie, Funnel, Trend, Progress, Gauge, Number, Table, Map, Privot, Crosstab,&#8230;)<\/li><li><strong>T\u1ed5ng h\u1ee3p d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau: <\/strong>D\u1eef li\u1ec7u t\u1eeb c\u00e1c chi nh\u00e1nh kh\u00e1c nhau \u0111\u01b0\u1ee3c \u0111\u1ed5 v\u1ec1 c\u00f9ng m\u1ed9t trang b\u00e1o c\u00e1o, nh\u1edd v\u1eady c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng chi nh\u00e1nh, t\u1eebng v\u00f9ng hay c\u1ea3 h\u1ec7 th\u1ed1ng.<\/li><li><strong>D\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch theo th\u1eddi gian th\u1ef1c:<\/strong> Khi ng\u01b0\u1eddi ti\u00eau d\u00f9ng tham gia kh\u1ea3o s\u00e1t, d\u1eef li\u1ec7u s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt ngay l\u1eadp t\u1ee9c l\u00ean h\u1ec7 th\u1ed1ng, nh\u1edd v\u1eady c\u00e1c s\u1ed1 li\u1ec7u tr\u00ean trang b\u00e1o c\u00e1o s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt li\u00ean t\u1ee5c theo th\u1eddi gian th\u1ef1c.<\/li><li><strong>Trang b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo nhu c\u1ea7u c\u1ee7a doanh nghi\u1ec7p:<\/strong> Trang b\u00e1o c\u00e1o \u0111\u01b0\u1ee3c t\u00f9y bi\u1ebfn, thi\u1ebft k\u1ebf ri\u00eang theo m\u00f4 h\u00ecnh v\u1eadn h\u00e0nh c\u1ee7a doanh nghi\u1ec7p. T\u00f9y v\u00e0o nh\u1eefng ch\u1ec9 s\u1ed1, ti\u00eau ch\u00ed m\u00e0 doanh nghi\u1ec7p xem l\u00e0 quan tr\u1ecdng s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch tr\u00ecnh b\u00e0y ri\u00eang.<\/li><li><strong>Ph\u00e2n quy\u1ec1n truy c\u1eadp b\u00e1o c\u00e1o:<\/strong> Ban \u0111i\u1ec1u h\u00e0nh (BOD), qu\u1ea3n l\u00fd v\u00f9ng, qu\u1ea3n l\u00fd chi nh\u00e1nh,&#8230; m\u1ed7i c\u1ea5p s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t trang b\u00e1o c\u00e1o ph\u00e2n t\u00edch ri\u00eang, ch\u1ee9a d\u1eef li\u1ec7u \u1ee9ng v\u1edbi tr\u00e1ch nhi\u1ec7m v\u00e0 quy\u1ec1n h\u1ea1n c\u1ee7a h\u1ecd.<\/li><\/ul>\n\n\n\n<p>B\u1ea1n kh\u00f4ng c\u1ea7n ph\u1ea3i m\u1ea5t th\u1eddi gian t\u1ea1o B\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3 h\u00e0ng tu\u1ea7n n\u1eefa. V\u1edbi <strong>H\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch b\u00e1o c\u00e1o chuy\u00ean s\u00e2u<\/strong> gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd c\u00f3 c\u00e1i nh\u00ecn \u0111\u1ea7y \u0111\u1ee7 nh\u1ea5t v\u1ec1 t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u1edf b\u1ea5t c\u1ee9 \u0111\u00e2u, b\u1ea5t c\u1ee9 khi n\u00e0o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. L\u1eddi k\u1ebft<\/h2>\n\n\n\n<p>Khaosat.me cung c\u1ea5p <strong>h\u1ec7 th\u1ed1ng VOC (Voice of Customer)<\/strong> v\u00f4 c\u00f9ng chuy\u00ean nghi\u1ec7p, gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng <strong>thu th\u1eadp ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng<\/strong>, <strong>x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/strong> v\u00e0 <strong>ph\u00e2n t\u00edch d\u1eef li\u1ec7u l\u1eadp b\u00e1o c\u00e1o<\/strong>. N\u1ebfu doanh nghi\u1ec7p Anh\/Ch\u1ecb \u0111ang c\u1ea7n m\u1ed9t h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p th\u00ec h\u00e3y li\u00ean h\u1ec7 ngay v\u1edbi Khaosat.me nh\u00e9!<\/p>\n\n\n<div style=\"border-radius: 4px; border: 1px solid #0fd47b; display: flex; flex-direction: column; margin-bottom: 1rem\">\r\n<div style=\"background-image: linear-gradient(-30deg, #42E695, #3BB2B8); border-top-left-radius: 4px; border-top-right-radius: 4px; color: white; padding: 1rem;\">H\u00e3y <strong> HI\u1ec2U KH\u00c1CH H\u00c0NG <\/strong> tr\u01b0\u1edbc khi <strong> \u0110\u1ed0I TH\u1ee6 <\/strong> c\u1ee7a b\u1ea1n l\u00e0m \u0111i\u1ec1u \u0111\u00f3!<\/div>\r\n<strong style=\"padding: 1rem 1rem 0 1rem;\">Khaosat.me - L\u1eafng nghe \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/strong>\r\n<div style=\"padding: 0.5rem\">\r\n<ul style=\"margin: 0\">\r\n<li>Hotline: <strong>0837 12 32 32<\/strong><\/li>\r\n<li>Email: support@khaosat.me<\/li>\r\n<li>Website: <a href= \" https:\/\/khaosat.me\/ \" > Khaosat.me <\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>1. Th\u00f4ng tin kh\u00e1ch h\u00e0ng Kh\u00e1ch h\u00e0ng: Chu\u1ed7i si\u00eau th\u1ecb MM Mega Market v\u00e0 B\u2019s mart D\u1ef1 \u00e1n:&#8230;<\/p>\n","protected":false},"author":7,"featured_media":9741,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1854,1856],"tags":[],"yst_prominent_words":[1569,1039,1044,1034,95,48,823,1022,1045,1035,939,839,822],"class_list":["post-9740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study","category-he-thong-khao-sat-trai-nghiem-khach-hang-cxm","content-wrap"],"_links":{"self":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/9740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/comments?post=9740"}],"version-history":[{"count":8,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/9740\/revisions"}],"predecessor-version":[{"id":10288,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/posts\/9740\/revisions\/10288"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media\/9741"}],"wp:attachment":[{"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/media?parent=9740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/categories?post=9740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/tags?post=9740"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/khaosat.me\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=9740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}